Shipping costs $10 across Australia and all orders above $75 are shipped for free.

Yes we do! All orders over $75 are shipped for free (in Australia).

Sorry, but we do not offer Express Shipping at the moment.

Shipping generally takes 5-7 business days, with variations based on your geographical location and the seasonal demand experienced by the couriers. For personalised items, shipping is typically 10-12 days.

Sorry, but we do not offer local pickup of our products at this stage.

Yes we do! We have a 14-day return policy, which means you have 14 days after receiving your item to request a 'change of mind' return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@dogluxurycare.com.au. 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

We will assess each warranty claim on a case-by-case basis. Depending on the nature of the damage or fault, we may arrange to:

• send missing parts (if applicable);
• suggest a method of self-repair (if applicable).
• replace the product (subject to availability);
• offer an alternative product; or
• offer a partial or full credit voucher or refund.

We do not accept returns if the fault or damage is due to:

• normal wear and tear
• damage arising from improper assembly or modification of the product;
• damage arising from abnormal use or abuse of the product;
• damage, wear and tear as a result of improper or lack of maintenance and/or care of the product (e.g. of fabric, leather or timber). 
• damage to external packace only 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at info@dogluxurycare.com.au.

Unfortunately, we cannot accept returns on sale items or gift cards.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted and you have been refunded, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@dogluxurycare.com.au.

Pet Owners can receive a full refund if they cancel their booking up to 7 days prior to the scheduled time at 12 noon. Beyond this point, a cancellation will incur a charge equal to 50% of the total booking value.

You can find our Refund Policy here - https://www.dogluxurycare.com.au/policies/refund-policy and our Terms of Use here - https://www.dogluxurycare.com.au/policies/terms-of-service